AI transformation for consumer and commerce brands

Go deeper than the demo.

We build lasting AI capability inside consumer brands, so the business runs better and grows faster long after the first project is done.

Initiate a sounding See how the Fathom Index works
The problem

AI rarely fails at the demo. It fails underneath.

Many consumer brands grow faster than their foundations. Product and customer data sits in disconnected systems, DTC, wholesale, and retail run on different stacks, and the teams who would use AI have never been trained or given clear rules for it. So when the board asks for AI, a promising demo meets a business that can’t absorb it. Lasting capability starts below the surface, with an honest measure of how ready you are.

Two outcomes. Every engagement starts with one.

Each engagement is built around a measurable result in one or both.

Pillar one

Run Better

Lower the cost and friction of running the business.

Examples of where we work
Automate manual, repetitive work across operations, finance, and customer service.
Put AI copilots and agents in the hands of business teams, with training that sticks.
Redesign processes end to end instead of bolting AI onto broken workflows.
Tie every initiative to a number you can track, such as hours returned, cost per order, or cost per ticket.
Pillar two

Grow Faster

See demand sooner and act on it faster.

Examples of where we work
AI-informed analytics that show what is selling, why, and what to do next.
A shorter path from signal to action on demand, trends, pricing, and promotion.
Personalization, search, and discovery that improve conversion, including being found by AI shopping assistants.
Faster creative and marketing production, so more tests run in less time.

These are starting points, not a menu. We shape the work to where your business has the most to gain. Both pillars are built to last: when we finish, your team owns the capability, not just the result.

Our diagnostic

The Fathom Index.

Before we build anything, we gauge how deep your foundations go. Each dimension is scored from 1 to 5, and a level counts only when its fundamentals are fully in place, with partial credit toward the next. Every brand starts somewhere. The score sets the sequence, not a verdict.

Five dimensions · sample reading, illustrative only
Process
2.0
Systems
2.8
Data
1.5
People
2.2
Governance
1.2
Five depths
1 SurfaceAd-hoc experiments driven by enthusiasts. No shared rules, no measurement.
2 ShallowsPockets of success inside departments. Results depend on a few heroes and cannot be repeated.
3 Open WaterShared foundations and central coordination. The basics are in place to scale.
4 Deep WaterAI embedded in teams, with return tracked on every initiative.
5 Full DepthAI woven into how the business runs and decides.
A scorecard
Where you stand on each dimension, with the evidence behind every score.
A use-case map
Every opportunity sorted into ready now, needs groundwork, or not yet.
A sequenced roadmap
Quick wins first, then the groundwork that unlocks the bigger plays.
Not ready for a sounding? Run the Depth Check.
Ten statements, about four minutes, and a depth chart of your AI foundations. It is a first look, not the Index itself.
Run the Depth Check

How we work.

Four steps. Each one leaves your team more capable than it found them.

01

Sound

Measure your readiness with the Fathom Index and align leadership on the business problem to solve first.

02

Chart

Score use cases on impact and feasibility, choose where to start, and map the route to scale.

03

Build

Put the first use case into production alongside your team, measured against agreed KPIs, and hand it over running.

04

Scale

Translate results into the P&L, then build the playbook, governance, and skills to repeat them without us.

Why Fathom

Three vantage points. One firm.

Most advisors know AI from one angle. Fathom Commerce sees the work from three, and that is what lets us say what will actually hold up.

01

The large enterprise

Experience inside Fortune 50 companies, where AI has to clear security, finance, and governance, not only a demo. We know what it takes to get an idea past the people who can say no.

02

The consultancy and the agency

Experience on both sides of the table: advising large clients, and running an agency of our own. We scope honestly, deliver on time, and leave the client stronger than we found them.

03

The commerce insider and operator

Deep commerce roots from two seats. As an operator, the CIO and CTO who ran technology inside beauty, fashion, fitness, jewelry, haircare, and skincare brands. As an insider, years at the center of the commerce platform world, seeing what works across many brands, not just one.

Most firms have one or two of these. The combination is what lets us tell a board what AI can do, a CIO what it will take, and a team how to run it on Monday.

Leadership

Led by people who have sat in your seat.

Fathom Commerce is led by executives and practitioners who have been accountable for making technology promises real. That experience spans Fortune 50 enterprises and high-growth DTC companies, from the trenches to the boardroom, with hands-on experience on the latest AI advances.

Fathom Commerce speaks the language of the CEO’s growth mandate, the CDO’s brand aesthetic, and the CTO’s engineering reality.

Initiate a sounding.

Tell us where your company is stuck with AI, or where you want it to start. We’ll take it from there.